Audit trail
An audit trail is a chronological record of the important activity that takes place during a signing request. It shows who did what, when they did it, and how the signing request progressed from being sent to completion.
It provides a record of the signing activity that can be reviewed later if you need to verify what happened during the signing process.
What the audit trail records
As activity happens, Undersign adds events to the audit trail. Depending on the signing request, these can include:
- When the signing request was created and sent
- When a signer opened or viewed the request
- When a signer completed a field or signed
- When a signer declined to sign
- When the signing request was completed
- Other important actions or status changes
Each event records relevant information such as the person involved, their email address, the action performed, and the date and time.
The audit trail is built as the signing request progresses, so it provides a chronological history rather than a record created only after signing is complete.
Why the audit trail matters
The audit trail provides useful evidence about the signing process. For example, if there is a question about whether a signer accessed a request or when a signature was completed, you can review the corresponding events in the audit trail.
It also helps maintain a clear record when multiple people are involved in the same signing request.
Audit trail vs. completion certificate
The audit trail and completion certificate serve different purposes.
- Audit trail: the detailed chronological record of activity throughout the signing request.
- Completion certificate: a concise summary of the completed signing request that accompanies the signed document.
Where to find the audit trail
You can view the audit trail from a document's Details page.
Open the relevant signing request under Documents, open its details, and select the Audit Trail section.
The audit trail remains available after the request is completed, allowing you to review the signing history when needed.
See Document Details and Completed Documents.