Fair Use Policy

1. Why this policy exists

Shared infrastructure only works when everyone uses a fair share. These rules protect the availability and performance of the service for all users, and they apply in addition to our Terms and Conditions.

2. Current fair-use limits

Under the default plan, the following limits apply. They may change at any time, and paid upgrades may raise them:

• Hosted document storage: 500 MB per account.
• API requests: 500 requests per month.
• API rate limit: 100 requests per minute per company.
• Bulk signing: maximum 100 independent signature requests per batch.

3. Unacceptable usage

The following are treated as abuse of the platform:

• Automated abuse, scraping, or generating excessive traffic.
• Circumventing rate limits, quotas, or storage limits.
• Excessive resource consumption that degrades the service for others.
• Security testing, reverse engineering, or interference with platform operations without written permission.
• Account sharing or reselling access outside your workspace limits.

4. Enforcement

We monitor usage continuously. When usage exceeds the limits above or matches an abuse pattern, we may throttle traffic, restrict features, or suspend the account.

Accounts found to be abusing the service may be suspended without explanation or warning. We are not obliged to give advance notice before suspending an account for fair-use violations, and we are not responsible for loss of documents resulting from such a suspension.

5. Staying within limits

Track consumption on the Usage & Limits page in your account, delete documents and templates you no longer need, cache stable API responses instead of polling, and spread large bulk operations over time. If your legitimate workload needs more headroom, contact us about an upgrade before you hit the ceiling.

6. Contact

Questions about this policy: support@xcesslogic.com.