Guides
Troubleshooting
Fix common sending problems
A send fails with an error
- Confirm the document is a supported format: PDF or DOCX.
- Check every signer's email for typos.
- Check usage & limits: hitting a request cap blocks new sends.
A request is stuck
- Open the request's details and check per-signer progress.
- Send a reminder to whoever hasn't acted.
- Verify email delivery: see Fix email delivery problems.
Sent to the wrong person
- Void the request before anyone signs.
- Fix the recipient and re-send.
What happens next?
Most sending problems trace to one of these checks. If a request is still stuck, the deeper reference is Sending troubleshooting.