Guides
Troubleshooting
Fix common signing problems
A signer can't open the link
- Resend the link from the request's details: the original may have expired.
- Check spam and confirm they're opening the latest message.
- For sequential requests, earlier signers must finish first: see Sequential signing.
A signer can't complete the document
- Check for required fields left empty.
- Check the signature field: it must be placed and assigned.
- Try a fresh browser session or the signing link again.
- Verify the field layout: see Configure fields.
A signer declined
- You're notified; the request pauses.
- Re-engage the signer, or void and re-send with corrections.
What happens next?
Most signing problems are a stale link, an unverified identity, or an unfinished field. If it persists, see Signing troubleshooting.